Accessibility at Queensland Rail
At Queensland Rail, accessibility isn’t just a feature — it’s a commitment and creating inclusive, comfortable, and safe journeys for all the passengers, no matter their needs or abilities. Whether you're travelling with a mobility device, have low vision, or require assistance along the way — support is guranteed.
Accessibility
Queensland Rail aspires to become an accessible, customer-focused, world-class rail service provider through a commitment to improve accessibility for all customers through enhanced information, services and infrastructure/rollingstock.
Onboard Accessibility
We’re working continuously to make the long-distance train services as accessible and welcoming as possible. While accessibility features vary by train and station, the team is always ready to assist.
Accessible Trains
● Tilt Trains and Spirit of Queensland offer a range of accessibility features including:
- ○ Overhead lockers with Braille seat numberingRamps for easy boarding and alighting
- ○ Overhead lockers with Braille seat numberingDedicated accessible seating with transfer-friendly layouts
- ○ Overhead lockers with Braille seat numberingSpacious areas for mobility devices
- ○ Overhead lockers with Braille seat numberingAccessible toilets, and on the Spirit of Queensland — accessible showers
- ○ Overhead lockers with Braille seat numberingHigh-contrast, tactile signage with Braille and raised text
- ○ Overhead lockers with Braille seat numberingHigh-visibility handrails and grab handles throughout
- ○ Overhead lockers with Braille seat numberingOverhead lockers with Braille seat numbering
● Spirit of the Outback, Westlander, and Inlander have limited accessibility due to narrow doorways and aisles. However:
- ○ Ramps for easy boarding and alighting
- ○ Dedicated accessible seating with transfer-friendly layouts
- ○ Spacious areas for mobility devices
- ○ Accessible toilets, and on the Spirit of Queensland — accessible showers
- ○ High-contrast, tactile signage with Braille and raised text
- ○ High-visibility handrails and grab handles throughout
- ○ Overhead lockers with Braille seat numbering
● Spirit of the Outback, Westlander, and Inlander have limited accessibility due to narrow doorways and aisles. However:
- ○ Compact, collapsible wheelchairs can be used
- ○ Onboard dining can be delivered directly to your seat or sleeper if required
Travelling with a Mobility Device
We welcome passengers using wheelchairs and mobility aids. Depending on your train and the size of your device:
● On Tilt Trains and Spirit of Queensland:
- ○ You may remain in your device for the entire journey
- ○ Accessible seating and secure spaces are available — advance booking is essential
● On other services:
- ○ Devices may need to be stored in the luggage carriage
- ○ Please let us know your requirements during booking so we can accommodate you
Support for Blind or Low-Vision Passengers
We’ve built the services to assist passengers with low vision or blindness through:
- ● Raised and Braille signage throughout the carriages
- ● Contrasting colours on floors, handrails, and grab handles for better visibility
- ● Overhead lockers clearly numbered with Braille to help you locate your seat
Need Help?
The team is ready to make your journey as smooth as possible. Whether you need help boarding, finding your seat, or simply navigating the train, just let us know when booking — we’re here for you every step of the way. Let’s make every journey accessible — together.